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Tracking Included
You will receive a tracking number via email as soon as your order ships, allowing you to monitor your shipment from dispatch to final delivery in real-time.

Estimated Arrival
We believe in transparency. Here is when you can expect your order:

• Processing Time: 1 – 2 Business Days
• Shipping Transit: 4 – 6 Business Days
• Total Estimated Delivery: 5 – 8 Business Days

Shipping Cost & Duties
We are pleased to offer FREE Shipping on all orders within the United States. There are no hidden fees, and no additional duties or taxes to pay upon delivery.

30-Day Returns
At Tuxzen, your satisfaction is our priority. If you're not fully happy, you can request a return within 30 days of delivery. Items must be in original, unused condition.

Damaged or Incorrect Items
If your handbag arrives damaged or incorrect, contact us at support@tuxzen.shop immediately. We will cover all return shipping costs and provide a full refund or replacement.

Change of Mind
For standard returns (personal preference), the customer is responsible for return shipping costs. We charge $0 restocking fees.

Refunds & Cancellations

• Refunds: Once inspected, refunds are processed within 7 business days to your original payment method.
• Cancellations: Please contact us within 24 hours of placement for a full refund before shipping.

• Business Name: Tuxzen
• Business Days: Monday To Friday (9AM to 5PM)
• Customer Support: 24/7 Hours
• Business Phone: +1 (256) 626-6652
• Business Mail: support@tuxzen.shop
• Business Address: 204 E Grace St, Richmond, VA 23219, USA