30-Day Returns
At Tuxzen, your satisfaction is our priority. If you're not fully happy, you can request a return within 30 days of delivery. Items must be in original, unused condition.
Damaged or Incorrect Items
If your handbag arrives damaged or incorrect, contact us at support@tuxzen.shop immediately. We will cover all return shipping costs and provide a full refund or replacement.
Change of Mind
For standard returns (personal preference), the customer is responsible for return shipping costs. We charge $0 restocking fees.
Refunds & Cancellations
- Refunds: Once inspected, refunds are processed within 7 business days to your original payment method.
- Cancellations: Please contact us within 24 hours of placement for a full refund before shipping.